The Opportunity Our client is an innovative, fast growing non bank lender, offering a first-of-its-kind loan product in Australia. With strong funding and a clear strategy in place, 2025 is set to be a big year. Following a successful launch, they’re now expanding the team and looking for driven individuals to help support their next phase of growth. The Role This newly created, full-time role is based in Bondi Junction (offering Fridays WFH). You’ll work closely with the Founders, Head of Credit, and a small team of Lending Specialists to help shape the future of the Lending Support function. You'll manage the end-to-end loan process – from initial enquiry through to settlement – while building strong relationships with clients and guiding them through each stage. There’s a strong customer education focus, so you’ll be confident in communicating the product offering clearly and addressing any questions or concerns. This is a hands-on role, ideal for someone who enjoys getting involved in shaping process and policy, and who wants to play a key part in the team’s success. Your day-to-day will include: Building strong relationships with new and existing customers Managing inbound enquiries across the customer journey Assisting with loan applications and credit support Resolving customer needs with care and efficiency Contributing to process and policy improvements Supporting business projects and continuous improvement initiatives About You Experience writing residential loans, with proven ability to manage the lending process from initial enquiry through to settlement, gained either from a lender or mortgage broking environment. Solid knowledge of credit and the end-to-end lending process Passion for delivering exceptional customer service and building client relationships. Strong communication skills with a calm, solutions-focused approach Great attention to detail and sound judgment Proactive, adaptable mindset with a willingness to get involved The Finer Details Full-time, permanent Based in Bondi Junction – 4 days in office, 1 day WFH $80K–$100K super bonus (depending on experience) You’ll be joining a high-performing, supportive team with the opportunity to make a real impact and grow with the business. Consultant Alice Pipes Director Reference number: 12143 Profession:Banking & Lending Company: Keegan Adams Date posted: 20th Mar, 2025