Education Transformation Advisor
The role of an Education Transformation Advisor is to be the first point of contact for professionals seeking career advancement through education. Your primary goal is to provide timely and accurate advice, guiding them in finding the right educational program to support their career aspirations.
Key responsibilities include:
* Guiding prospective students through their decision-making process to choose the best course for their career ambitions via phone, email, and web chat
* Creating personalized pathways for each potential student using a consultative approach
* Transforming inquiries into successful enrollments - ensuring you achieve your targets to help in our vision to transform education and make a positive impact on people's lives
* Working independently with the freedom to adapt your approach-we trust your expertise, not scripts
* Being part of a collaborative team that prioritizes connection, learning, and growth
Required Skills and Qualifications
To excel as an Education Transformation Advisor, you'll need:
* Proven experience in customer service or sales roles-you're a self-motivated and mission-driven individual who finds pride in helping others through education and one-on-one guidance
* Natural relationship-building abilities that create trust and connection
* A proven track record of meeting KPIs or targets while delivering exceptional service across your pipeline For high-achieving advisors, the target is just the starting line-they're all about racing past it
* Attention to detail, with a clear understanding of the value of maintaining accurate customer data
* The drive to thrive in a fast-paced, purpose-led environment
* Exposure to higher education is advantageous but not required
Benefits
We offer a competitive package that includes:
* Flexible work arrangements Choose your workspace-remote, office, or hybrid
* A generous salary and commission package tailored to your experience We're hiring for roles at all levels, from those with 2 years of experience to seasoned high performers
* Career progression Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training
* Equipment and support Full remote work setup including internet allowance
* Wellbeing focus Paid mental health days and comprehensive support tools, including toolkits for digital health and mental health support
* Growth opportunities Internal academies to help you develop your career and skillset, heavily discounted master's degrees from our university partners, and access to LinkedIn Learning
* A full-time position (38 hours/week)
* A Monday-to-Friday schedule, 9am-7pm AEST/AEDST
* The freedom to work remotely in Australia with a reliable internet connection
Onboarding and Training
You'll receive comprehensive support during your onboarding process, including:
* A supportive remote onboarding completed over your first 3 days
* 2 weeks of shadowing one of our experienced Education Transformation Advisors to help you hit the ground running
* Ongoing support and training from your Team Leader and our dedicated Sales Training team