General Manager – People, Culture & Operations Established in 2022, adapt CARE Tasmania is a values-led, participant-focused NDIS Registered provider delivering disability support across Short Term Accommodation (Respite), Supported Independent Living (SIL), Community Access, Support Coordination, and complex support streams.
We've grown fast — but we've grown with care and we're proud of the team and systems we've built.
Now we are looking for a new General Manager – People, Culture & Operations - to help us consolidate and strengthen how we work together as we continue to improve the way we support people living with disability in Tasmania.
This is a rare leadership role where humility, compassion and emotional intelligence matter, and value alignment is just as important as experience and operational know how.
We are looking for a genuine, well-grounded confident leader who takes the time to find out what is already working and what is not, and who has the people skills to build strong relationships and teamwork to refine and improve our practices as we continue to grow.
As the bridge between our leadership and team, we are looking for someone with the ability to bring people together, build trust, and help good people do great work.
About you : This is a senior leadership role for someone who knows that change takes time, trust is earned, and culture is built day by day through consistency and commitment.
You might be exactly who we need if : You've worked in disability, aged care, health, or community services You bring emotional intelligence and people-first leadership You prefer to observe, understand, and refine, rather than overhaul You know how to guide teams gently through change without creating chaos and disrupting stability You understand NDIS standards and compliance, and know how to translate and embed them into day-to-day operations without losing the human touch You see your role as one of service — to participants, to staff, and to the community The heart of this role : You will work closely with the CEO and department heads, helping to align practice with policy, and support a workplace culture that values stability, communication, and genuine relationships.
You will : Walk alongside staff to understand their daily challenges and strengths Lead with humility, patience, and emotional intelligence Identify and support steady improvements to systems, not radical reinvention Promote a culture of safety, support, and accountability Ensure compliance obligations are met without compromising compassion Model the values that underpin how we care for participants and each other Key Responsibilities Support staff across sites and departments through daily engagement and feedback fostering open communication between leadership and frontline staff.
Strengthen existing systems, and department heads in care coordination, rostering, people, culture and compliance Guide the team through audits, reporting, and continuous improvement Monitor service quality and help the team respond to emerging needs with steadiness and care Represent adapt CARE with authenticity and integrity at external events and forums Provide input and oversight of NDIS funding opportunities and acquittals Senior leadership experience in NDIS, health, or community services Excellent communication and relationship-building skills Proven understanding of NDIS practice standards and compliance Strong people skills and experience supporting cross-functional teams Willingness to travel across Tasmania as needed Preferred / not essential but highly regarded : Background as an Allied Health Professional (ie.
Nursing, Occupational Therapist, Psychologist, Physiotherapist, Speech Pathologist)Experience as a Practice Manager or Team Leader in allied health, disability or community setting Experience with complex behaviour support, trauma informed care or restrictive practice governance Working knowledge of NDIS practice standards from clinical / operational aspect Experience supporting teams across SIL / Respite / In-home / Community based care models HOW TO APPLY : If you've worked in a hands-on service delivery or therapy-based setting and you understand how to lead with empathy, process-thinking, and client-focused insight — we'd love to hear from you.
Please submit your resume along with a cover letter (maximum 2 pages) that addresses the following selection criteria : How do you lead and empower teams to work independently while remaining accountable?Describe a time you faced multiple high-pressure issues.
How did you prioritise, communicate, and manage the situation?What is your understanding of the NDIS Practice Standards, and how do you stay informed and compliant with regulatory changes?What personal values guide your leadership, and how do they influence your decisions and team culture?How do you approach building strong, trust-based relationships across internal teams and external stakeholders?Please send your application to (emailprotected) before close of business on the 8th of August.
Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions : Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a general manager? Do you have a current Police Check (National Police Certificate) for employment? How many years of people management experience do you have? What's your expected annual base salary?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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