$89K – $96K Total Remuneration Package
$79K – $85K Base Salary
Location: Caloundra Library
Vacancy No: 6719
Permanent - Part time
Applications close: Wednesday 11 February :59pm AEST
Why work with us?
At Council, we're proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you'll want to join our team
With the vision to be Australia's most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.
About the Role
The Arts, Heritage and Libraries Branch play a vital role in supporting learning, creativity and connection across the region, offering exciting opportunities to contribute to vibrant public spaces and meaningful community engagement.
As a Liaison Visitor Officer, you will:
* Deliver inclusive, high‑quality customer service and guide visitors to spaces, services and events.
* Carry out daily building operations, including opening, closing and monitoring shared spaces.
* Provide first‑tier support for sign‑ins, bookings, event registrations and basic technology needs.
* Maintain up‑to‑date knowledge of building procedures, programs and services.
* Manage authorised access to spaces, including outside regular opening hours.
* Conduct regular patrols to ensure safety, compliance and smooth facility use.
* Monitor behaviour and apply appropriate response or de‑escalation strategies when needed.
* Respond to concerns, complaints and emergencies in line with procedures.
* Provide initial support and referrals for visitors experiencing social issues.
* Support emergency management activities, complete required reporting and uphold compliance and record‑keeping standards.
About you
The successful candidate will have:
* Certificate II in Security Operations and a current Class 1 Queensland security licence.
* Proven customer service and security experience within similar facilities.
* Strong ability to interpret and apply relevant legislation, policies and procedures.
* Excellent time‑management and organisational skills, with the ability to work independently or within a team.
* Confident using verbal, radio and digital communication systems.
* Sound judgement and reliability when working unsupervised or handling challenging situations.
* Strong communication skills, with the tact and initiative to support and guide visitors.
* Proficient with business technologies used in libraries and community facilities.
* Ability to work weekends and varied hours as part of an any‑5‑in‑7 roster.
* Holds or can obtain First Aid, CPR and Blue Card certifications, with the physical capability for active, hands‑on duties.
* Current "C" Class Drivers Licence.
Our Culture & Employee Benefits
Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:
* Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
* Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
* Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.
How to apply
Your written application should include:
* A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing these criteria; and
* A current resume or curriculum vitae.
Once you have these two documents ready, click 'Apply Now' and follow the prompts to complete your application.
Further Information
Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.
To learn more about Council's vision and projects, you can view the Corporate Plan
For specific enquiries contact Casey Gillies during business hours on
We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team
At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.