Job Summary:
This leadership role involves overseeing the national CRM platform for provider management. You will be responsible for ensuring compliance and governance across trade and supplier networks, as well as monitoring provider relationships to guarantee service delivery meets KPIs.
1. Ownership of the national CRM platform for provider management
2. Oversight of trade and supplier networks, ensuring compliance and governance
3. Monitoring provider relationships to ensure service delivery meets KPIs
4. Ensuring financial and contractual compliance
5. Customer Service Focus:
6. Ensure providers meet Allianz KPIs for timeframes and quality
7. Vendor Integrity screening and contract management via Salesforce
8. Manage stock supply and compliance with ISO frameworks
9. Initiate strategic projects for process improvement and cost efficiency
10. Foster positive client experiences and stakeholder relationships
11. Risk Mitigation:
12. Implement processes to mitigate risks in complex customer cases
13. Manage WH&S requirements for contractors and providers
14. Team Management:
* Maintain a customer-focused team and ensure operational efficiency
* Support sales and relationship management efforts
* Provide leadership and mentorship to team members
* Tertiary qualification in management or relevant field
* 5+ years in leadership within People Care or Assistance environments
* Experience in project management and home modification
* Ability to manage budgets and improve financial outcomes
* Strong decision-making, problem-solving, and communication skills
* Ability to manage teams effectively and retain key staff
* Professionalism and ability to work under pressure
* Ability to work autonomously and collaboratively
* Demonstrated drive to take on increased responsibilities
* Proven professionalism, maturity, and candor in work ethic
* Ability to communicate effectively at all business levels
* Tailor communications to appropriate audiences