We are looking for an experienced and enthusiastic Guest Service Agent who has the ability to assist with Food and Beverage attending at our stylish **Avani Adelaide Residences.** You will enjoy working in a high performing professional team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of providing exceptional customer experiences.
**Working in this beautiful location your duties will include the following**:
- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards
- Availability to work over 7 days both day and night shifts
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Qualified presentation and communication skills
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Completing daily administration duties.
- Resolve & respond to guest complaints in a timely and professional manner
- Maintain accurate guest accounts and assist with daily reporting
- Providing guests with local information on attractions and events
**Qualifications**:
**To be successful in this role you will require the following skills and experience**:
- Demonstrated experience in a front Guest Services position in a hotel
- Experience in high level customer service and guest services
- Current RSA qualifications
- Effective communication skills both written and verbal
- A passion for delivering exceptional, pro-active customer service
- A welcoming personality and an unwavering positive attitude
**Additional Information**:
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.
**Join our positive and vibrant team and be rewarded with these team benefits**:
- Hundreds of discount savings and earn cashback at your favourite retailers
- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor Hotels and F&B; outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Promotion opportunities across Minor Hotels globally
- Career development / progression & education assistance
- Additional paid leave including Birthday, Vaccine and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Casual rate of pay $$$
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
📌 Guest Service Agent / Food And Bev Attendant- Avani
🏢 Minor Hotels
📍 Adelaide