Imagine a role where you can utilize your electrical engineering expertise to provide top-notch technical support.
Job Description
This is a highly challenging and rewarding opportunity for an Advanced Technical Support Engineer specializing in Medium-Voltage products. The selected candidate will work closely with our team to deliver exceptional customer experiences through prompt issue resolution, product knowledge sharing, and strategic thinking.
About the Role
* Provide expert-level technical assistance to customers via phone and remote troubleshooting.
* Contribute to developing solutions to complex technical problems through collaborative efforts with various stakeholders.
* Ongoing skill development through hands-on experience with medium-voltage products.
Key Responsibilities
* Deliver timely resolutions to customer issues, ensuring seamless customer satisfaction.
* Enhance technical skills by staying up-to-date on new technologies and product releases.
Required Skills
A successful candidate will possess:
* Relevant trade qualification or degree in Electrical/Electronics/Power/Automation/Mechatronics Engineering.
* In-depth understanding of medium-voltage products, including VCBs, transformers, RMUs, MV-protection, and applications.
* Familiarity with electrical schematics, SLD, arc fault protection, and relevant industry standards.
Benefits
As an esteemed member of our technical support team, you will enjoy:
* Competitive salary and benefits package.
* Opportunities for career advancement and professional growth.
* Collaborative work environment with industry experts.
About You
We seek a dedicated professional with a strong passion for delivering exceptional technical services. Ideal candidates should demonstrate:
* Strategic approach to technical problem-solving.
* Strong communication and interpersonal skills.
* Ability to work independently and collaboratively as part of a team.