Job Title: Team Leader
About the Role: As a Team Leader, you will be central to delivering impactful work that matters. You will guide and empower a team who support customers and the community every day.
Your Key Responsibilities: Leading your team with care and empathy, coaching team members, celebrating team wins, and recognizing individual growth and contribution.
You Will Also: Manage real-time performance to meet service levels and quality targets, support safety by identifying risks and reporting incidents, and collaborate with Operations Managers to align workforce planning and continuous improvement.
* Key Skills: Experience leading people in a service-focused environment
* Strong Communication Skills: Warm, inclusive leadership style
* Coaching Ability: Confidence coaching others and supporting performance uplift
* Safety and Wellbeing: Proactive approach to safety, wellbeing, and risk awareness
* Operational Management: Ability to manage KPIs, schedules, and real-time operational needs
* Compliance and Professional Standards: Understanding of compliance, policies, and professional standards
We Offer: Learning and development pathways, wellbeing programs, discounts, and additional leave benefits. A highly supportive culture where your voice matters.