Job Advertisement: Level 2 IT Technician
**Location**: Dapto, NSW, Australia
**Employment Type**: Full-Time
**Grow Your IT Career with RDS IT Solutions!**
RDS IT Solutions is a leading Managed Service Provider (MSP) in Dapto, serving the Illawarra region for over 14 years. We're seeking a skilled **Level 2 IT Technician** to join our dynamic team, delivering advanced MSP support and break/fix solutions to our valued clients.
**About the Role**
As a Level 2 IT Technician, you'll tackle more complex IT challenges, support our MSP clients with proactive solutions, and provide expert break/fix services both in-store at our Dapto location and on-site. This role is perfect for an experienced technician who thrives on variety and wants to make a real impact.
**Key Responsibilities**
- Diagnose and resolve advanced hardware, software, and networking issues.
- Manage MSP tasks, including server maintenance, network configurations, and cybersecurity measures.
- Perform complex break/fix repairs, including data recovery and system optimizations.
- Support clients with cloud solutions (e.g., Microsoft 365, Azure) and virtualization.
- Mentor Level 1 technicians and escalate issues when needed.
- Maintain detailed documentation for client systems and support tickets.
- Build solid client relationships through professional on-site and remote support.
**What We're Looking For**
- 2+ years of experience in IT support, ideally in an MSP or break/fix environment.
- Solid knowledge of Windows Server, Active Directory, and networking (TCP/IP, DNS, DHCP).
- Experience with cybersecurity tools and backup solutions.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Professional) are highly desirable.
- Excellent troubleshooting skills and attention to detail.
- Valid driver's license for on-site client visits across the Illawarra region.
- Great communication skills and a proactive, client-focused mindset.
**Why Work With Us?**
- Join a trusted, local IT leader with a passion for excellence.
- Work on diverse MSP and break/fix projects with cutting-edge tech.
- Be part of a supportive team with room to advance your career.
- Make a difference for businesses and individuals in Dapto and beyond.
**How to Apply**
Let us know how you'll contribute to the RDS IT Solutions mission!
RDS IT Solutions is an equal opportunity employer. We're excited to welcome our next IT star!
**Job Types**: Full-time, Part-time
Pay: $30.00 - $50.00 per hour
Expected hours: 38 per week
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: In person
📌 Level 2 It Msp / Computer Repair Technician
🏢 RDS IT Solutions
📍 Wollongong