About the Role
We are seeking a highly skilled Customer Support Manager to lead our Australian support team, ensuring exceptional customer service and delivering process improvements.
* Lead and empower a high-performing support team across multiple time zones, providing them with necessary tools and knowledge for success.
* Solve complex problems and act as an escalation point, collaborating with engineers to tackle critical customer issues.
* Identify opportunities to streamline support operations and enhance efficiency, analyzing trends and metrics to drive continuous improvement.