Inclusive Employment Australia (IEA) PPS/Ongoing Support Officer Outer West Sydney ESA – Servicing Mt Druitt, Blacktown and Seven Hills Global Skills has recently been awarded contracts to deliver the Australian Government’s IEA program in Outer Western Sydney, Central Western Sydney, Fairfield, Macarthur and Northern Sydney regions. IEA has replaced Disability Employment Services; a program Global Skills has been delivering since 2006. Designed to create a more inclusive future for people with a disability, injury and/or a health condition, IEA places each person’s unique goals and needs at the heart of the program. Participants will receive personalised support to prepare for, secure and maintain meaningful employment. We are looking for a Post Placement/Ongoing Support Officer (Workplace Support Officer) in the Outer Western Sydney ESA to work across our Mt Druitt, Blacktown and Seven Hills offices. About the jobs Post Placement/Ongoing Support Officers: Deliver intensive pre and post placement workplace support for early identification of job retention risk with the objective to ensure job sustainability, including job shadowing, identification of skill development, assistance with induction and workplace modifications and coaching as requested by the employer and participant. Build positive relationships with employers for brokering or sustaining employment Ensuring performance benchmarks are achieved Ensure compliance with National Standards for Disability Services, ISO 27001:2022/RFFR accreditation and other quality initiatives and compliance requirements Adhere to WHS policies, all Information Security and Privacy requirements, understand, and apply Deed and guideline requirements Selection Criteria: Experience in disability or employment services and/or an ability to build rapport with people from diverse backgrounds specifically persons with a disability, injury or illness Preferably hold qualifications in Employment, Community or Disability services or a related/higher level qualification Possess exceptional communication skills and a passion for helping others and making a difference Share our commitment to providing the highest standard of customer service and collaboration with key stakeholders Have an understanding of the local labour market, career and training opportunities Have experience working to deadlines and/or KPIs Possess strong administration skills and IT literacy Be willing to provide a satisfactory Criminal Record Check, Working with Children Check and other checks as deemed necessary Be eligible to work in Australia Have a full unrestricted driver’s licence, good driving record and be willing to travel as required Working at Global Skills Global Skills prides itself on being a supportive and inclusive employer and actively encourages applications from People with a Disability, Lived Experience, candidates from a Culturally and Linguistically Diverse, First Nations and from the LGBTQIA community. Our workplace diversity supports our business innovation and success. We welcome candidates of all abilities and are committed to providing a supportive and accessible workplace. If you require any accommodations during the application process or while working with us, please let us know how we can support you. We provide ongoing training to our employees, ensuring they have the knowledge and skills to support inclusivity and diversity in the workplace. Our employees benefit from: A highly competitive salary and conditions Up to $10,000 car allowance Employment with a highly reputable organisation, where staff benefit from an established management team who prioritise staff growth, progression and active engagement in our organisation Staff Development – Unlimited access to the NESA Academy, internal mentoring & external training opportunities e.g. Mental Health First Aid Certificate An annual staff development allowance to strengthen skills, qualifications and opportunities for progression Employee Assistance Program to support your wellbeing A paid day off for your birthday One-week additional annual leave per year for staff with over 5 years of service Employee Discount Program with a variety of leading retailers including Woolworths, Uber Eats, Event Cinemas