𝐃𝐞𝐬𝐤𝐭𝐨𝐩 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐟𝐟𝐢𝐜𝐞𝐫, 𝐂𝐚𝐧𝐛𝐞𝐫𝐫𝐚

The MOE Imaging Support Officers - Level two will provide day-to-day support for the preparation, imaging, deployment, and return of ICT hardware assets. These officers ensure efficient service to end users across the Department, including remote and regional locations, while maintaining compliance with tracking and security requirements.

𝐑𝐨𝐥𝐞 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:

40 Hours Per Week

Location: Canberra (onsite)

Australian Citizen

Must be able to obtain Negative Vetting Level 1

𝐊𝐞𝐲 𝐝𝐮𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:


Raise and process shipping consignments using COPE and StarTrack portals.


Pack outbound shipments and receive inbound ICT consignments.


Image and configure new laptops, desktops, and high-spec devices for deployment.


Resolve ICT service requests and incidents logged in ServiceNow.


Prepare and restock new starter laptop bundles at regional sites.


Maintain accurate and up-to-date warehouse inventory records.


Import hardware hash data into Autopilot for newly imaged devices.


Raise Microsoft support cases for device errors where required.


Test and evaluate new image builds as part of collaboration with the cloud team.


Coordinate with the HAM team to support stock control and replenishment processes.


Fulfil new starter bundle requests for remote workers.


Monitor and action the ICT consignment shared mailbox.


Enter and update ICT asset information in ServiceNow, including SIM card verification.


Initiate warranty claims with hardware vendors (e.g., Dell, HP).


Support co-location project teams with workstation remediation and deployment tasks.


Escort third-party technicians to the build room for warranty-related repairs.


Troubleshoot and test returned hardware for reusability.


Clean and sanitise returned ICT devices for reuse or disposal.


Remove SIM cards, wipe drives, and update retirement status in ServiceNow for returned assets.


Package and stage e-waste items for compliant disposal.

𝐈𝐟 𝐲𝐨𝐮'𝐫𝐞 𝐢𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐞𝐝 𝐢𝐧 𝐚𝐩𝐩𝐥𝐲𝐢𝐧𝐠 𝐟𝐨𝐫 𝐭𝐡𝐢𝐬 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧, 𝐬𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐫𝐞𝐬𝐮𝐦𝐞 𝐭𝐨:

𝐩𝐫𝐚𝐯𝐚𝐥𝐥𝐢𝐤𝐚..𝐜𝐨𝐦.𝐚𝐮 𝐨𝐫 𝐂𝐚𝐥𝐥 𝐟𝐨𝐫 𝐚 𝐝𝐞𝐭𝐚𝐢𝐥𝐞𝐝 𝐝𝐢𝐬𝐜𝐮𝐬𝐬𝐢𝐨𝐧.