Go back Cambridge University Hospital NHS Foundation Trust
Pathway Tracker and Failsafe Officer
The closing date is 10 December ****
We have an exciting opportunity for a job role within MSK (Rheumatology & Pain) for a Pathway coordinator, to support the management of a professional administration service in the MSK service, and to all its users including patients, relatives and colleagues.
Main duties of the job
You will also be responsible for validating our waiting lists to ensure there are no duplicates or unnecessary orders.
To ensure delivery of the 18 week RTT target completing tracking for the MSK services across all consultants.
You will be responsible for overall effective pathway management of both inpatient and outpatient activity. To actively be involved with monitoring specific patient groups.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over **** beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
applied for a Graduate visa
or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
The advert will close at midnight on 10th December ****.
Interviews are due to be held on 18th December ****.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Educated to GCSE A - C or NVQ level 2/3 or equivalent
Customer Service/Business Admin /ITQ or equivalent
Medical Terminology Certificate or equivalent
Touch typing certificate or equivalent experience
Experience
Experience of administrative work
Prioritising, planning and organising own tasks
Working within guidelines and developing administrative processes
Customer service and dealing with enquiries in difficult situations
Data entry and producing reports
Experience of IT packages - Microsoft Office
Familiarity with Epic computer system
Previous experience of working in the NHS
Knowledge
Understanding confidentiality and data protection
Understanding of customer services
Office procedures
Knowledge of Trust information systems
Skills
Ability to work as part of a team
Excellent communication skills including telephone, e-mail and face to face
Ability to organise and manage own timekeeping to schedule and deadlines
Ability to adapt to change
Ability to work under pressure
Ability to store and safeguard confidential documents, both electronic and hard copy
Ability to show attention to detail and accuracy
Willing to take on and learn new skills
Accurate and speedy typing and keyboard skills
Good organisation skills
Ability to use own initiative and work autonomously
Additional Requirements
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.
Demonstrate an understanding of Trust behaviour and values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) **** and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cambridge University Hospital NHS Foundation Trust
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