Manager Member Experience – RAA Partnership – Australia
RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.
To continue providing the high level of service our members know and trust, RAA's general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA's deep local understanding with Allianz's global expertise, delivering the best of both local care and international strength for our members.
About The Role
Define and deliver the member experience strategy for the RAA Portfolio whilst deepening the customer obsession across Allianz.
Identify and implement continuous improvement strategies, ensuring active member engagement and driving measurable changes.
Shape organisational decision-making by advocating for the RAA member voice.
Analyse member data and research to define opportunities anddrive strategic processes to improve member experience and bring customer obsession to life.
Drive the planning, development, and execution of annual business and member experience plans, guaranteeing alignment with KPIs, targets, and reporting.
About You
Proficient Customer Experience leader with extensive experience in member organisations, financial institutions, or the insurance sector.
Experienced leading initiatives to enhance member experience through innovative, customer-centric design thinking, ensuring solutions are tailored to meet the evolving needs and expectations of our members.
Comprehensive experience designing and leading the delivery of initiatives to drive improvements in customer experience.
Proven experience embedding processes to better understand member journey aiming to drive experience enhancement strategies.
Excellent communicator and have strong stakeholder management skills, able to guide and influence decision making to drive operational outcomes.
Capable of facilitating presentations and workshops for senior stakeholders across Allianz and RAA, while providing regular reporting, analysis, and strategic commentary on member
Benefits And Perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let's care for tomorrow.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Financial Services and Insurance