Administrative Support Role for ENT Specialist Practice
We are seeking a highly organized and experienced administrative professional to provide essential support to our dynamic ENT Surgical Specialist Practice.
The successful candidate will work closely with our Senior Secretary, handling a variety of tasks including patient communications, appointment coordination, billing, and theatre preparations. They will also assist in medical typing of patient correspondence and other administrative duties as required.
This part-time role (16 hours per week) offers an excellent opportunity for an individual who is detail-oriented, enjoys working in a fast-paced environment, and is committed to delivering high-quality results.
Key Responsibilities:
* Manage all incoming and outgoing communications, including answering phone calls, responding to emails, and assisting patients with general enquiries
* Welcome patients to the practice, coordinate appointments, cancellations, and rescheduling using Genie software
* Prepare and run patient clinics, including billing and receipting of patient consultations
* Assist the Practice Manager with theatre quotations, bookings, and preparation of theatre lists
* Medical typing of general letters, surgical reports, and medicolegal correspondence
* Provide general administrative support to the Surgeon and collaborate with the Senior Secretary to ensure smooth day-to-day operations
Requirements:
* At least 1-3 years of experience working in a similar specialist practice environment
* Previous medical typing experience
* Strong understanding of Medicare, DVA, WorkCover, and Private Health Fund billing processes
* Excellent time management and organizational skills
* Proficiency in using Genie software for practice and patient management
* Clear, concise, and professional communication skills
What We Offer:
* A competitive hourly rate
* A supportive team environment
* Opportunities for career growth and development