Job Overview
This is a pivotal position driving the development and execution of a long-term business plan that aligns Customer Delivery with our Strategic Ambition 2030 and broader strategies.
* Facilitate the creation of a 5-year business plan and annual rolling programs for Customer Delivery
* Embed best in class change management practices to support operational excellence
* Provide strategic advisory and early engagement for enterprise-wide transformation initiatives
* Lead and support cross-functional planning workshops to ensure strong alignment across teams
* Drive continuous improvement, innovation, and operational efficiency
This is a rare opportunity to lead the change that enables water and sewerage services to grow sustainably with our communities.
Key Responsibilities
* Develop and execute a long-term business plan for Customer Delivery
* Implement change management practices to drive operational excellence
* Collaborate with stakeholders to inform enterprise-wide transformation initiatives
* Conduct cross-functional planning workshops to achieve team alignment
* Foster a culture of continuous improvement and innovation
Requirements
To succeed in this role, you will require:
* Tertiary qualifications in business, engineering, change management, project management or a related field
* Proven experience in strategic planning and change leadership in a utility or asset-intensive environment
* Strong understanding of Operations and Maintenance functions in large, complex organisations
* Demonstrated success leading transformation programs and embedding change
* Exceptional stakeholder engagement and communication skills
* High-level capability in financial and performance tracking, project management, and continuous improvement
Benefits
* Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays.
* Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer discounts and benefits.
* Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, and access to a dedicated learning program and professional memberships.
* Extras: We invite you to join our dedicated employee networks focused on diversity, inclusion, and community engagement.
About Us
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We are committed to a workforce that reflects the diversity of the community we serve and fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.
How to Apply
Please apply online following the links, and make sure to upload your up-to-date CV.