Job Title: Reservations Agent
We are seeking a highly skilled and organized individual to fill the role of Reservations Agent in our reservations department.
The successful candidate will be responsible for ensuring seamless day-to-day operations, optimizing hotel occupancy and average rate.
* Support the team in achieving high levels of guest satisfaction through efficient reservation handling.
* Handle customer complaints in a timely manner and resolve them to their satisfaction.
* Maintain strong relationships with colleagues and guests alike, promoting a positive work environment.
* Work collaboratively with cross-functional teams to drive business results.
* Stay up-to-date on product knowledge and services to effectively communicate with guests.
We offer a competitive salary and benefits package, including impressive room discounts and comprehensive training opportunities.
The ideal candidate will have prior experience in a similar role, excellent communication and interpersonal skills, and a customer-centric attitude.
This is an exciting opportunity to grow your career with our luxury hotel brand.