Import Move Specialist
Location: Richlands, Brisbane (AU/NZ). Hybrid working model with options to work from home.
Position Summary
To support all aspects specific to the Inbound AUNZ product, ensuring maximum efficiency, professionalism and consistency of service provided to all clients, Allied locations, and in conjunction with other regional leaders and move management CX team members across the APAC region.
Functions and Responsibilities
* Monitor professional and congenial liaison with sister companies, franchises, partner agents, customs & quarantine authorities, shipping companies and other commercial entities, ensuring prompt response to all correspondence, including e‐mails.
* Report real and potential problems, as well as any unsatisfactory practices, to your manager for action.
* Receive and register all import documentation into AMOS, EDI and Customs CMR systems, mindful of penalties incurred for late reporting.
* Closely monitor shipment arrival schedules to ensure early reporting to customs and avoid late reporting penalties.
* Liaise with shipping companies and other commercial entities to establish charges due, arrange payments and obtain necessary documentation to collect containers from the wharf.
* Escalate instances of habitually delinquent overseas offices, agents or affiliates to management as appropriate.
* Liaise with operations departments nationwide to ensure timely collection of containers from the wharf.
* Monitor container unloading in a timely manner to facilitate deliveries within required time frames.
* Process quarantine treatment directions and charges within required time frames.
* Ensure timely receipt of customs & quarantine clearances to enable delivery within company standard time frames.
Qualifications and Preferred Skills
* Knowledge of import regulations and processes.
* Experience with import documentation and customs clearance.
* Relevant experience in the same industry – relocation and moving services.
* Strong organizational skills; ability to function as part of a team while acting as a self‐starter.
* Ability to manage deadlines, multi‐task and operate in a fast‐paced environment.
* Proficiency in Microsoft Office and inventory management software.
Equal Opportunity Employer
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. If you need a reasonable accommodation because of a disability during any part of the employment process, please email Human Resources at HRSirva@Sirva.com.
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