Job Summary
We are seeking an experienced Tier 2 Computer Engineer to provide on-site break/fix support, working on mission-critical systems in Geospatial Intelligence (GEOINT), Signals Intelligence (SIGINT), and Enterprise/Mission Partner environments. This role is essential to maintaining operational readiness and supporting 24x7x365 mission requirements.. The Tier 2 Computer Engineer will work in a highly collaborative environment with teammates, key stakeholders, and the Government customer to ensure mission continuity and support to the IC community.
Supervisory Responsibilities
* None.
Duties/Responsibilities
* Provide Tier 2 break/fix support for IT infrastructure and mission systems.
* Perform incident management, including cable repair and hardware troubleshooting.
* Support ITIL-based Service Operations and maintain configuration control.
* Respond to and resolve incidents, escalating to Tier 3 when necessary.
* Maintain and update incident records and contribute to knowledge base articles.
* Support implementation of approved change requests and system modifications.
* Assist with Trusted Agent (TA) support and out-of-band architecture tasks.
* Conduct site surveys and validate operational readiness for change implementations.
* Manage user access in compliance with ICD 704, CIO Note, and Directive 52-20.
* Track and report on End of Service Life (EOSL) for hardware and spares.
* Support physical inventory and updates to the Configuration Management Database (CMDB).
Required Skills/Abilities
* Active TS/SCI clearance (U.S.) or AUS PV (Australia).
* U.S. Citizenship required for Site A staffing.
* Minimum 3 years of experience in Tier 2 IT support or break/fix roles.
* Strong understanding of ITIL best practices.
* Experience with cable management and incident resolution in secure environments.
* Familiarity with CMDB, asset tracking, and configuration management.
* Ability to work in high-pressure, mission-critical environments.
* Willingness to support real-world events and exercises on short notice.
Preferred Qualifications
* Experience supporting intelligence community or defense-related IT systems.
* Knowledge of classified network environments and secure data handling.
* Familiarity with Government change management processes and documentation (e.g., CMSP, NSIP).
Education And Experience
* Bachelor of Arts Degree and 4 - 8 years of prior relevant experience, or
* Master's Degree with 2 - 6 years of prior relevant experience or
* An Associate Degree plus 4 years of additional work experience related to the labor category may be substituted for a bachelor's degree.
Work Schedule
* Shift schedule may vary to support 24x7x365 operations.
* Flexibility required; schedule changes will be coordinated with mutual agreement.