We are currently seeking a service superstar with a passion for motivating a Team to join our dedicated Housekeeping Team as Housekeeping Supervisor.
We are hiring for multiple positions across Sydney Melbourne and Brisbane!
As our next Housekeeping Supervisor you will :
* Prepare the morning reports showing occupied vacant check outs and out of order rooms for the Housekeeping Department as required
* Assist the Head of Department with the productivity motivation and development of all line Team Members within the Housekeeping department
* Be accountable to the Head of Department for maintaining the productivity of the department within the budgetary guidelines
* Coordinate all work activities on a shift-to-shift basis ensuring all department procedures are followed and daily tasks are completed according to the company standard
* Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
* Provide a complete and accurate hand over between shifts communicating any requirements for subsequent shifts
* Assist in the preparation of housekeeping rosters ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
* Assist in the recruitment and selection of Team Members for the department when required
* Organise skill training for housekeeping team members in conjunction with the Talent and Culture
* Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
* Communicate with all departments in the property to ensure a smooth flow of work
* Prepare accurate reports as required by the head of department
* Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
* Assist in controlling of all housekeeping inventory including chemicals linen and supplies
* Assist in controlling of all housekeeping team member uniforms ensuring adequate supplies are available
* React professionally and in a timely manner to all guest complaints ensuring that follow up is completed and the Executive Housekeeper is informed
* Recommend strategies to improve Guest comfort / experience
* Daily check and maintain team members grooming standards
* Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
* Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
* Participate in scheduled training and development programs provided by the property to improve self and department standards and attend departmental meetings as required
* Conducts timely performance development appraisals for housekeeping team members
* Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
* Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
* Ensure all team members (and self) handles all amenities chemicals and equipment according to specific instructions and Workplace Health & Safety standards
* Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required
Qualifications :
* Exceptional attention to detail with previous Housekeeping leadership experience
* Excellent communication interpersonal and time management skills with a friendly and outgoing personality
* A quick thinker who can think on the spot to ensure the day runs as smoothly as possible
* Excellent grooming and presentation skills
* A person who is not only a leader but also a team player that will be hands-on in order to see their team succeed
Additional Information :
$68864 - $75000 based on working days and penalties applicable as per the Hospitality Industry General Award
Remote Work: No
Employment Type: Full-time
Key Skills
Computer Hardware,Computer Data Entry,Asset Management,Administration Support,ACCA,Content Management
Experience: years
Vacancy: 1
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