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We have an opening for a Client Relations Consultant to join our Sales team. The Client Relations team is critical to our customers' home buying and downsizing journey with Ingenia Lifestyle. You will manage enquiries and qualify clients over the phone before referring to the Sales team. This role is not about a hard sell and your success is not measured by sales conversions. You will take a nurturing and thoughtful approach with our customers and have a brilliant sense of follow-up. You will get to enjoy working as part of a close-knit and collaborative team with hybrid and flexible work arrangements on offer.
Key Accountabilities
Manage all inbound enquiries and make outbound calls to pre-qualify leads before passing to the onsite Sales team
Set daily, weekly, annual inbound and outbound call targets including number of qualified leads
Build trust and educate clients via phone and email, qualifying leads to a site tour stage in the process
Identify customer's needs, clarify information, determine challenges, and provide solutions
Liaise with sales teams onsite to ensure smooth transition during the customer journey
Develop an in-depth understanding of all Ingenia brands
Ensure clients are always satisfied by providing prompt responses and high levels of service
Keep records of all conversations and emails via CRM
About You
Experience using Microsoft Dynamics 365 preferred
Previous experience in a similar role
Excellent communication, interpersonal, and customer service skills
A strong desire to exceed customer expectations
Proven ability to meet targets and KPIs
High levels of stakeholder engagement, confident in building relationships
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
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Location: Brisbane, Queensland, Australia
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