System Support Professionals are in high demand to ensure seamless service delivery across schools. We are seeking a highly skilled and experienced System Support Analyst to play a key role in supporting critical school administration systems, including CASES21 and Student Insight.
Key Responsibilities:
* Providing expert technical and application support for school systems.
* Investigating and resolving complex technical issues.
* Executing and documenting testing for UAT phases.
* Contributing to business requirements analysis and data-driven decision-making.
The ideal candidate will have strong knowledge of school administration systems and associated platforms, as well as experience with SQL Server Management Studio, Power BI, Salesforce, and AWS. Excellent problem-solving, analytical, and stakeholder engagement skills are also essential. A strong customer relationships focus is required along with the ability to deliver exceptional service.
Ideal candidates will also possess experience working in Agile environments
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