Admin Team Leader / Second in charge (2IC)
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Family Nurture – Multidisciplinary Mental Health ClinicPacific Pines & Pimpama, Gold Coast
About Family NurtureFamily Nurture is a progressive multidisciplinary clinic dedicated to supporting children, adolescents, families, and adults through evidence-based mental health care. Our team includes psychiatrists, psychologists, occupational therapists, speech pathologists, accredited mental health social workers, dietitians, and other allied health professionals, all working collaboratively in a warm, family-centred environment.
We are expanding!
With the opening of our second clinic at Pimpama, we are seeking a talented and passionate Admin Team Leader (2IC) to join our leadership team and help shape the future of our service.
About the RoleThis is a unique, senior operational and administrative leadership position at the heart of our clinics. You will play a pivotal role in ensuring our daily operations run smoothly and in supporting families, clinicians, and our admin team across both locations.
You will be the the "go-to" person for day-to-day clinic matters, allowing our current Practice Manager to focus on business development, accounting, and strategic growth—while providing oversight and mentorship to you.
For the right candidate, this role offers genuine career progression, with the potential to step into broader practice management and strategic leadership responsibilities as our organisation grows.
Location: Pacific Pines (primary), with oversight of Pimpama clinic
Hours: Negotiable, including some after-school hours
* Lead and supervise the admin/reception team across both clinics
* Coordinate team meetings and oversee rostering
* Ensure consistent application of policies and procedures
* Provide front desk cover when required
* Conduct annual reviews and support professional development
Client Experience & Escalation
* Act as the escalation point for complex client queries and concerns
* Resolve payment difficulties and sensitive issues with empathy and professionalism
* Ensure families feel informed, cared for, and respected
* Manage clinic schedules, waitlists, and caseload allocations
* Support clinicians with non-clinical queries and concerns
Operations & Coordination
* Oversee day-to-day non-clinical operations across both clinics
* Manage practice software (Medirecords) and streamline workflows
* Support intake, billing, scheduling, and community engagement activities
Advanced Responsibilities (For Experienced Candidates)
* Directly support the Director and executive team in operational efficiency and strategic growth
* Ensure compliance with relevant legislation and standards (Fair Work, Medicare, NDIS, SafeWork Australia, ethical guidelines)
* Drive organisational sustainability and team wellbeing
What Success Looks Like
* Admin staff feel supported, confident, and organised
* Clinicians are protected from unnecessary operational stress
* Families feel cared for, informed, and respected
* Both clinics run smoothly—even on busy days
* Growth is achieved without losing warmth, quality, or values
About You – Essential Criteria
* Minimum 5 years' experience in a team-based work environment (health, education, HR, business, administration, childcare, etc.)
* At least 2 years' experience leading or managing others (paid or voluntary)
* Outstanding written and verbal communication skills—friendly, authentic, and professional
* Exceptional discretion and commitment to confidentiality
* Highly organised, quick-thinking, and able to manage a fast-paced workday
* Strong initiative and ability to see the bigger picture
* Basic IT competence
* Must be an Australian permanent resident or have equivalent work rights
* Must hold a current Blue Card and a National Police Check for working with vulnerable people
* Experience in a health or allied health setting
* Familiarity with Medicare, MBS, NDIS, and medical practice software
* Previous receptionist or admin experience
* Marketing and business awareness
Why Join Family Nurture?
* Purpose-driven work supporting children, families, and our community
* Respectful, values-led team culture
* Real influence, variety, and career progression
* Opportunity to grow with a forward-thinking, multidisciplinary clinic
Salary for this position will be negotiated during the interview process based on the candidate's experience and skill set. We offer a competitive remuneration package tailored to the successful applicant's qualifications and expertise.
Ready to join us?Apply now with your CV and cover letter, telling us why you're the right fit for Family Nurture.
Application questions
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
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