Customer Service & Sales Consultant
Employment Type: Part-time
Location: Melbourne (Swan Hill)
Closing Date: 14 February 2026 11:59pm
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in‐store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in‐store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
What You'll Be Doing
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go‐To Tech Expert: Stay up‐to‐date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* 12% Superannuation
* 10% Variable Remuneration (first 2 months guaranteed while you learn on board)
* 30% discount on Telstra services and exclusive offers with over 240 brands and partners
* Leave options include 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave
* Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and Future Ready program designed to build on your skills and prepare you for your next step
* Flexibility: Flexible working hours and a supportive approach to parental leave
* Recognition & Rewards: Monthly performance rewards and a range of recognition programs to celebrate your success
Skills & Qualities
* Great communication skills – natural at connecting with people and making their day better
* Solution‐oriented approach – enjoys thinking on your feet and tailoring solutions for each customer
* Sales drive – motivated to achieve (and exceed!) sales targets and KPIs
* Passion for learning – eager to grow and develop skills in a dynamic environment
* Resilience and positivity – can‐do attitude, even when things get busy
* Customer‐facing experience – previous experience is a plus but not required; enthusiasm is essential
How to Apply
Join us at Telstra Retail: When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
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