Overview
Onsite free Staff Parking based at Yennora. Epson is a world leader in printer and projector technology, with leading positions in a number of market segments in Australia. We have ambitious future plans and have invested in a brand new Distribution and Customer Support Centre to prepare for future growth based in Yennora. To help us, we now need a new member in our Customer Service team.
The role reports to the Service and Support Manager.
Responsibilities
* Plan, schedule and coordinate printer solution installations in line with agreed customer requirements, timelines and business priorities.
* Proactively lead installation planning activities, including organising and facilitating planning discussions with relevant internal stakeholders (e.g. service, logistics, sales and customers).
* Liaise with internal stakeholders to ensure all installation-related information is accurately captured, documented and received, including orders, pre-installation requirements and delivery documentation.
* Coordinate all tasks required to support a successful installation, ensuring dependencies, milestones and risks are identified and managed through to completion.
* Create, maintain and update installation documentation to track progress, key milestones and completion status.
* Proactively conduct post-installation follow-ups with customers and internal stakeholders to confirm satisfaction, address any post-installation issues and coordinate resolution where required.
* Provide input, when required, into tender responses and new business opportunities, including customer service SLAs, service coverage, response times and obtaining third-party quotations.
Qualifications
* Experience in a similar role is essential
* Experience in project coordination is preferred but not essential.
* Experience in the customer service/printing industry is highly desirable.
* Excellent organisational and multitasking abilities, attention to detail.
* Excellent verbal and written communication skills.
* Ability to effectively negotiate and proactively problem solve.
* Strong interpersonal skills – ability to build solid working relationships with key stakeholders.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, MS-Project).
* Proficiency in project management software (e.g., Asana, Trello, MMS-Project) is highly advantageous.
* Knowledge and understanding of managed print services (MPS) environments is advantageous.
Full training on our product range and internal systems will be provided to the successful candidate.
If you have the necessary skills and desire to excel in this role, we would love to hear from you!
About Epson
For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.
At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.
Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story!
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