Lumen is the trusted network for the AI‐powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‐performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‐ready connectivity, join us today.
The Role
We are seeking a skilled Security Operations Center (SOC) Analyst to join our Managed Security Services team. The Tier 1 SOC Analyst is the first line of defense in our SOC. This role focuses on continuous monitoring, alert triage and escalation of potential security incidents across multiple customer environments. Working within a 24x7 SOC, the analyst ensures timely detection of threats and provides initial response in line with established playbooks and SLAs.
The Main Responsibilities
* Monitor security alerts and events from SIEM, SOAR, EDR/XDR and other monitoring tools.
* Correlate logs and alerts across diverse sources (firewalls, endpoints, servers, cloud, IoT/OT).
* Perform triage of alerts to determine severity, scope and escalation path.
* Document incidents and maintain detailed case records.
* Escalate validated incidents to Tier 2/3 SOC Analysts with supporting evidence.
* Support vulnerability monitoring and basic threat intelligence enrichment.
* Participate in knowledge base updates and shift handovers.
What We Look For in a Candidate
* Diploma/Bachelor's degree in Information Security, Computer Science or related field
* Certifications (advantageous but not required): CompTIA Security+, CySA+, Microsoft SC-200, Palo Alto
* Understanding of network fundamentals, Windows/Linux OS basics and common security tools.
* Strong willingness to learn and develop into advanced SOC roles.
* Good written and verbal communication skills.
* Ability to work in a 24x7 shift environment.
What We Offer
* Opportunity to work with a global MSSP SOC across enterprise clients.
* Access to advanced security platforms (Palo Alto XSIAM/XDR, Tenable, Armis, etc)
* Training, certification support and career growth into roles such as Senior SOC Analyst, Threat Hunter or SOC Leaders.
* Collaborative and innovation driven work culture
What to Expect Next
Requisition # 342225
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‐focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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