Job Summary
We are seeking a skilled IT Support Specialist to provide top-notch technical assistance to our staff and students.
Main Responsibilities
* First-line Support: Offer timely and effective support via phone, email, or face-to-face to address IT-related issues.
* Preventative Maintenance: Perform routine checks on critical alerts, create tickets, prioritize, and escalate them to the appropriate technician.
* Troubleshooting: Resolve software and hardware issues in an Apple-based environment.
* Task Management: Utilize a ticketing system to track client requests, manage time, and project work.
* Issue Resolution: Ensure all issues are thoroughly followed through to completion and escalated in a timely manner.
* Inventory Management: Manage the inventory record for all IT-related hardware.
* Software Installation: Install or configure new and existing client software or applications as needed.
* User Administration: Perform user account administration and maintain access in various systems and software.
Ideal Candidate
* Experience: Possess IT helpdesk experience.
* Technical Skills: Familiarity with Apple iPadOS, iOS, MacOS ecosystem.