Collections Specialist
We are seeking a seasoned professional to provide collections support and drive business growth. Our ideal candidate will have a strong background in collections, excellent communication skills, and the ability to work in a fast-paced environment.
The role involves managing debt portfolios, negotiating payments, and preparing accurate notes on customer interactions. The successful candidate will be able to make high levels of outbound calls, stay up-to-date with legislative requirements, and adhere to external regulatory and internal policy requirements.
To succeed in this role, you will need to be self-motivated, a team player, and have solid negotiating skills. You should also have experience in equipment finance, although this is not essential.
Key Responsibilities:
* Manage debt portfolio and collect outstanding debt in a timely manner
* Negotiate payments and payment plans with customers
* Prepare excellent notes on each customer interaction, recording every call and agreed follow-up actions
* Make a high level of outbound calls
* Be across all legislative requirements
* Adhere to external regulatory and internal policy requirements and processes
Key Requirements:
* Permanent resident or Australian citizenship
* Minimum 2 years of collections experience
* Outstanding verbal and written communication skills
* Self-motivated and a team player
* Solid negotiating skills
* Knowledge of regulatory requirements and legislation
* Detail-oriented, with ability to maintain accurate notes and follow up with customers as agreed
* A relationship builder with clients
* Experience in equipment finance (highly desirable but not required)