Meriton Suites currently has an opportunity for an experienced Rooms Division Manager to join our Broadbeach team.
As the Rooms Division Manager, you will report to the Hotel General Manager and be responsible for leading our front office and housekeeping operations whilst working cohesively with the other departments.
Operational Leadership
* Providing strong operational leadership across all operational departments, including Front Office, Housekeeping, and Maintenance.
* Drive the day‐to‐day execution of hotel operations, ensuring alignment with business objectives, service standards, and operational priorities set by the Hotel General Manager.
* Maintain oversight of labour resourcing across departments, ensuring workforce planning supports occupancy, service delivery, and financial performance.
* Oversee suite inventory control and room readiness, ensuring effective coordination between departments.
* Conduct routine operational audits and brand‐standard reviews, holding leaders accountable for compliance and execution.
* Lead operational briefings and facilitate structured weekly reviews with the Hotel General Manager, focusing on performance, risks, and corrective actions.
* Deliver concise and insight‐driven reporting, identifying trends, operational gaps, and opportunities to enhance efficiency and guest outcomes.
* Work in partnership with the Hotel General Manager to maintain the overall presentation, condition, and long‐term upkeep of the property.
* Ensure preventative maintenance programs and housekeeping standards protect the asset and brand.
Leadership & People Management
* Lead with professionalism, confidence, and integrity, setting the standard for teamwork, safety, and brand service excellence.
* Establish clear and consistent communication rhythms across shifts, leadership teams, and service departments to ensure operational alignment.
* Lead the recruitment, selection, and onboarding of Front Office team members, while supporting recruitment across Housekeeping and Maintenance as required.
* Drive training, development, and capability‐building initiatives to strengthen service delivery and team performance.
* Oversee and approve departmental rosters, ensuring they are operationally effective, and compliant with relevant employment standards.
* Uphold and enforce workplace health, safety, and operational compliance standards across all departments.
The successful candidate will bring:
* Minimum of 5 years' experience in the hospitality industry, with at least 2 years in a management position.
* Previous management experience in a 4/5‐star property, both front office and housekeeping desirable.
* Degree or Diploma in Hospitality Management or Business.
* Strong knowledge of the hotel/serviced apartment sector.
* Previous experience with a known Property Management System.
* Fair knowledge of workplace relations.
* Previous experience in Training and Development.
* An understanding of revenue and financial reporting.
Why Meriton Suites
* Australia's largest owner‐operator of apartment‐style hotel suites, with 23 locations and 6,210 suites nationally.
* Future opportunities and career development across Sydney, Brisbane, Gold Coast, Canberra, and Melbourne.
* 'Merit Academy' our online training platform to further develop your skills and knowledge.
* Paid Parental leave.
* 17.5% Annual Leave Loading.
* Access to Employee Assistance Program (EAP) for professional and personal advice.
* Friends and Family discounts.
* Team activities and social events.
* Induction program for all new starters.
Permanent residents only may apply. Only short‐listed applicants will be contacted within 7 days of application. We will not consider external agencies as recruitment for this role is handled internally.
#J-18808-Ljbffr