Service Advisor Job Summary:
We are seeking a highly motivated and detail-oriented Service Advisor to join our team. The successful candidate will be responsible for managing the service process, communicating with customers, and working closely with technicians to deliver exceptional service experiences.
Key Responsibilities:
- Develop and maintain strong relationships with customers to build trust and loyalty.
- Effectively communicate with customers to understand their needs and preferences.
- Prioritize and manage service orders to ensure timely completion and meet customer expectations.
- Work collaboratively with technicians to diagnose and repair vehicles efficiently and accurately.
- Stay current on manufacturer recommendations and industry best practices to provide informed guidance to customers and technicians.
Requirements:
- 1-2 years of experience in automotive service or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational and problem-solving skills, with the ability to multitask and prioritize tasks effectively.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.