Job Description:
Australian Citizens residing in Australia only respond.
Ability to obtain Baseline Clearance.
Overview
Duties
* Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
* Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
* Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
* Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
* Deployment of changes via existing DevOps framework.
* Perform interrogation of various log sources to investigate issues.
* Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
* Develop and maintain documentation on processes and configuration.
* Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
* Work within an Agile delivery methodology
* Troubleshooting API and integration issues with different applications e.g. MuleSoft.
* Development of meaningful event monitoring and alerting.
* Knowledge transfer and training within the team.
Every application requires to address selection criteria as part of application submission.
Essential Criteria
1. At least 5 years experience within Salesforce eco-system.
2. Experience/Exposure with Salesforce Industries including OmniStudio.
3. Hands on experience with version control, branching and metadata deployments.
4. Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.
Desirable Criteria
1. Demonstrable experience providing technical support for Experience Cloud.
2. Exposure to HTML, CSS and JavaScript is added advantage.
3. Platform Developer 1 Certification or Vlocity Certification will be a standout
4. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
Required Skills:
System Administration
Accessibility
CSS
Data Integrity
Version Control
DevOps
Metrics
Components
Architecture
Technical Support
Integration
Troubleshooting
Administration
HTML
Documentation
JavaScript
Design
Business
Training