About the Opportunity
The Recovery Unit at NSW Ambulance is seeking an experienced and motivated Recovery Partner to join our team in a job-share capacity within our Regional Claims portfolio.
This is a pivotal role responsible for providing expert technical advice and implementing best-practice recovery strategies to support injured workers through their workers compensation journey. You will play a key role in driving timely, safe and sustainable return to work outcomes, while fostering a culture of care, compassion and accountability.
At NSW Ambulance, we are committed to fostering a culture that promotes recovery, wellbeing and meaningful return to work, recognising the critical contribution our people make to the community every day.
You are an experienced injury management or workers compensation professional with demonstrated expertise in managing complex physical and psychological injury claims. You thrive in high-demand environments and bring a collaborative yet self-directed approach to your work. Your strong working knowledge of workers compensation legislation, particularly as it applies to non-exempt workers, enables you to confidently provide sound, evidence-based advice.
Specifically:
* Structured and organised in working style with clear, professional and collaborative communication skills
* Demonstrated experience as a Recovery at Work Coordinator, with a genuine commitment to supporting individuals back to health and meaningful work
* The ability to operate effectively within established policies and procedures in a complex and evolving environment
* A balanced, strategic and proactive approach that delivers positive outcomes for both injured employees and the organisation
* Strong stakeholder engagement skills, working collaboratively with internal teams, treating practitioners, insurers and other external partners
* A continuous improvement mindset, contributing insights to enhance recovery practices, processes and overall business performance
How to Apply
Please respond to the below two questions (max 4000 characters including spaces, per question) and submit this with your CV and other required information.
Question 1: Describe a situation when you successfully managed a complex workers' compensation case. What steps did you take to ensure the case was resolved efficiently, and what was the outcome?
Question 2: Tell us about a time where you have worked with an employer that did not have comprehensive policies or processes in place, and you identified a problem either with a work task or situation (not specific to an individual claim). How did you work towards solving the problem and what was the outcome?
Additional Information
* NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
* Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
* Eligibility lists and talent pools may be created and used to fill temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
* Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
* Any AI‐assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
Conditions
There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
No NSW Ambulance accommodation is provided.
Employees currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
Employees currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Income Protection and Death Benefits (State) Award 2017 you may not be covered by the NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officers Insurance, please ensure that you have sought advice prior to applying and or accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au
Position Title: Recovery Partner Northern
Employment Type: Part Time Fixed Contract up to 2 years (may extend)
Salary range: $109,857 per annum to $129,624 per annum + 12% super and benefits (Health Mgr Lvl 2) - pro-rata
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park. North Coast Sector Office, Coffs Harbour
Applications Close: 11:59 pm Sunday 29 March 2026
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