Guest Experience Specialist / Front Desk for a Furniture Showroom
Prime Hire is a full-service HR and operations solutions firm, empowering businesses to streamline people operations, enhance workforce efficiency, and scale without limits. We provide recruitment, HR consulting, and operational support services across diverse industries, delivering tailored solutions that drive growth and success.
Job Summary:
The Front Desk & Guest Experience Specialist is the first impression of our client. In this role, you'll manage the showroom's front desk and overall client experience: greeting guests, coordinating appointments, assisting with product inquiries, and ensuring the showroom maintains the refined atmosphere our brand is known for. You'll play a vital role in both hospitality and sales support, helping clients discover pieces that reflect our client's commitment to timeless luxury and craftsmanship.
Specs:
Location - Victoria Island, Lagos
Employment Type - Full Time
Key Responsibilities:
Client Experience & Hospitality
Welcome every client and guest with warmth, grace, and professionalism.
Provide guided tours of the showroom, explaining collections, materials, and design inspiration in line with TM Soraya's brand language.
Manage appointment scheduling, confirmations, and follow-ups using Zoho and approved tools.
Offer refreshments and maintain a calm, luxurious client environment.
Ensure guests feel taken care of, anticipate their needs and respond promptly.
Develop working knowledge of TM Soraya's furniture collections, materials, and sourcing stories.
Support the sales process by presenting products clearly and confidently.
Prepare quotations or relay requests to the sales/design team accurately.
Maintain accurate client logs, contact details, and purchase updates.
Conduct after-sales follow-ups to ensure satisfaction and encourage repeat visits.
Showroom Operations
Keep the showroom immaculate at all times — lighting, scent, layout, and displays must reflect the brand's elevated aesthetic.
Coordinate cleaning, restocking of materials, and overall front-of-house readiness.
Log and track client visits, feedback, and inquiries daily.
Manage courier pickups or delivery scheduling where needed.
Administrative Support
Record appointments, interactions, and updates in Zoho CRM.
Support special events, installations, or client viewings as required.
Provide daily client flow summaries or end-of-day highlights to the Executive Director.
Respond to inquiries in person, over the phone, and via digital channels (e.g., WhatsApp, email).
Perform other related tasks or duties as assigned.
Required Skills & Tools:
Excellent communication — calm, clear, and confident in tone.
Highly organized with strong attention to detail.
Basic familiarity with Zoho or other CRM/scheduling tools.
Interest or background in interior design, furniture, or lifestyle retail.
Ability to multitask gracefully while maintaining composure.
Customer-first mindset with proactive problem-solving.
How To Apply:
Click the link below to complete the application form and submit your CV.
Only shortlisted candidates will be contacted.
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