Organization- Hyatt House South Melbourne
At Hyatt, care connects us. We believe in the power of belonging, of making people feel at home no matter where they are in the world. We turn trips into meaningful stays, encounters into memorable experiences, and jobs into careers.
Summary
Hyatt House South Melbourne is the first Hyatt House in Australia. With 97 rooms including den, studio, and one-bedroom suites, our hotel offers comfortable accommodations for longer stays with the convenience of home and Hyatt's thoughtful care. The Duty Manager will oversee hotel operations, ensuring exceptional service and creating memorable experiences.
Duty Manager Responsibilities
* Supervise and support the Front Office team, ensuring exceptional and efficient service is delivered at all times.
* Assist the Operations Manager in creating departmental policies and procedures, implementing Hyatt brand standards and ensuring adherence.
* Assist in managing upsell targets, promotions and events to maximise revenue.
* Lead the hotel in the absence of senior staff, responding to guest enquiries hotel wide.
* Oversee elite and VIP guests, creating effortless and unique experiences.
* Respond to emergencies, acting as Chief Warden and First Aid Officer.
Benefits
* In-house training programs and initiatives.
* Discounted dining in our H Bar & Market.
* Complimentary hot beverages daily.
* Discounted staff parking $12 per day.
* Discounted and complimentary accommodation across Hyatt Hotels worldwide.
* Complimentary laundry for work related items.
Values
Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere keeps our associates highly engaged.
Qualifications
* Previous experience working in a Front Office team as a Team Leader or Supervisor within an upmarket or lifestyle hotel environment.
* Excellent time management skills with the ability to multi-task and keep calm under pressure.
* Strong leadership skills with the ability to mentor, coach, and motivate team members.
* The flexibility to work on a rotating roster, including weekends and public holidays.
* Exceptional interpersonal and communication skills with strong service recovery skills.
* Responsible Service of Alcohol (RSA) Certificate and First Aid certification.
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