Department of Treasury and Finance
Job reference: 615657
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
We are currently seeking applications for Claims ManagementOfficers to join the Insurance Delivery team at The Department ofTreasury & Finance.
Remuneration: ASO4 – Salary Range($76,561 - $80,256 p.a.).
About us
At the Department of Treasury and Finance we work together toensure South Australia is a thriving, prosperous state now and intothe future.
We are the lead agency for economic, social and financial policyoutcomes. We play a vital role in providing financial services tothe community and economic and fiscal policy advice to theGovernment of South Australia.
Super SA is a branch within the Department of Treasury andFinance. Super SA is a superannuation fund provider who, for120 years has been helping South Australian government employeessecure their financial future.
We're dedicated to championing the financial well-being ofSouth Australians and passionate about helping members to livetheir best life in retirement. Our long-term success is largely dueto the talent and expertise of our people. We strive to create anenvironment that is supportive, safe and secure. Our work cultureis positive and inclusive, so that our people benefit from arewarding and enjoyable work experience.
About the opportunity:
The Claims Management Officer works in the Claims team and isresponsible for providing a high level of customer service andaccurate and timely administrative services to members andstakeholders.
The Claims Management Team is responsible for managing claims forIncome Protection payments, Total and Permanent Disablement,Terminal Illness and assessing the release of insurance benefits inthe event of a Member passing away, this includes handlingMember's enquiries via phone and email, supporting them intheir most vulnerable moment in life.
About you
We are looking for enthusiastic people with a commitment toservice excellence to provide high quality, effective and accurateclaims administration services to members and GovernmentAgencies.
To be successful, you must address the selection criteria belowin a cover letter:
1. Knowledge of insurance claims and/or insurance underwritingadministration.
2. Proven experience in handling difficult situations in acalm, positive and objective manner.
3. Proven analytical and problem solving skills and theability to develop and implement solutions.
* Effective communication and liaison with a diverse range ofpeople at various levels (both orally and in writing) includingclaimants, medical and legal practitioners.
* Knowledge of superannuation and the schemes offered bySuperannuation funds.
* Proven ability to manage an active and moving portfolio andmanage and maintain regular member contact.
What we offer
* Flexible working options
* Salary packaging options
* Discounted gym membership
* Supportive career development opportunities
* Employee Assistance Program for you and your family
* Be Well Program
Pool Recruitment Process
The Claims Management Officer Temporary Pool will remain activefor 12 months and you can apply at any time during this period.
We generally have opportunities to join our team throughout theyear and your application will remain in the pool and will beconsidered for the next available recruitment intake.
Applicants who have not been contacted within 3 months ofapplying or have been unsuccessful at interview need notreapply.
For a confidential discussion about the role pleasecontact:
Anniko Prior or Heliina Hunter
Team Leader, Claims
Email: SuperJobs@sa.gov.au
Application Instructions:
To be considered, all applications must be submitted online viaI Work for SA by clicking Apply and following the instructions.Applicants are required to submit a Curriculum Vitae and coveringletter (no more than two pages), addressing the abilities andexperience listed in the selection criteria to demonstrate theirsuitability. Applicants are to include the name and contact detailsof two referees, one being current or most recent.
The Pre-Employment Declaration must be completed and submittedwith your application.
Recommended applicants are subject to satisfactory criminalhistory check in accordance with the DTF Pre-Employment ScreeningPolicy and Procedure and every three years thereafter.
The Department of Treasury and Finance is an EqualOpportunities employer committed to providing an inclusiveworkplace that embraces diversity and inclusion for all employees.We strongly encourage applications from people of Aboriginal andTorres Strait Islander descent, culturally diverse backgrounds,disability, all genders, and LGBTQI+ community. If you have anysupport or access requirements, we encourage you to advise us ifinvited to interview.
Applications close: 31/08/202511:45 PM
Attachments:
- ASO4 - Claims Management Officer - April 2022.pdf
- Pre-Employment-Declaration_240522.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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