Job Overview
We are seeking a seasoned Risk Management Specialist to join our team. As a key member, you will be responsible for managing risk lifecycle within Billing & Credit, assessing, prioritizing, and reporting risks using the Optus risk matrix.
Key Responsibilities
* Lead risk activities from evaluation through resolution, ensuring accurate stakeholder engagement and supporting documentation.
* Develop and maintain robust process controls to reduce risks within Collections and Recoveries.
* Collaborate with legal, privacy, regulatory, IT, compliance, and fraud teams to manage risks in line with Optus obligations.
* Monitor, track, and optimize end-to-end process control framework for risk prevention and compliance.
* Prepare comprehensive reports for senior leadership teams.
* Develop Business Impact Assessments and continuity plans and author/update policies to ensure compliance and capture gaps in the Risk Register.
Requirements
* 5+ years of experience in Risk Management or Governance, with strong understanding of Payments, Credit, Fraud, Collections, and relevant industry codes and regulations.
* Excellent interpersonal and written communication skills, capable of engaging stakeholders at all levels and producing policy-standard documentation.
* Proficient in requirements elicitation, analysis, documentation, stakeholder management, and reconciling financial impacts to actuals.
* Strong ability to maintain accurate data sources, manage documentation, and ensure compliance through clear governance processes.
* Skilled in MS Project, MS Visio, and advanced MS Excel for data analysis and reporting.
About Us
* We offer competitive remuneration and employee discounts.
* Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
* Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
* Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
* We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
* Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
* Build meaningful connections through employee-led networks and diversity initiatives.
* Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.