Shared Data Access Service Manager
Clerk Grade: 11/12
Salary Range: $149,739 - $173,174 + super
Location: McKell, hybrid working arrangements – two days per week on site
Employment Type: Full-Time, Temporary until 30 June 2028.
The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Shared Data Access Service Advisor to join their team!
This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.
Benefits
* Temporary clerk grade 11/12 opportunity – until 30 June 2028.
* Genuinely hybrid working arrangements – two days per week on site.
* State of the art offices.
* Wellbeing programs and resources available
* Excellent career development and learning development opportunities.
About Us
Between 2025-28 the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CTG) Priority Reform Four (PR4) implementation and Aboriginal Data Sovereignty reform development work program (PR4 Program). DCS will work with all NSW Government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities.
Primary purpose of the role
The Shared Data Access Service Manager will lead the delivery of the whole-of-government Shared Data Access Service, which aims to improve access to NSW Government-held data for Aboriginal communities. This role will be responsible for coordinating a whole-of-government data service for Aboriginal communities including driving continuous improvement strategies for the service and associated outcomes under Priority Reform 4. The role will be responsible for collaborating both across the government and community sectors to ensure Aboriginal worldviews are embedded as best practice for the service and leverage evidence to drive systems change.
The Shared Data Access Service Manager will contribute to the delivery of the NSW PR4 in ways that align with Aboriginal communities' needs and priorities to achieve NSW Government commitments of the National Agreement on Closing the Gap.
Your responsibilities will include
* Manage the implementation and coordination of a whole-of-government service aimed to improve data access for Aboriginal communities.
* Lead and manage a team to effectively implement PR4 initiatives using best practice methodologies and ensuring timely delivery to expected standards.
* Lead research, evaluation and analysis to drive continuous service delivery improvements that enhance the experience and access to government-held data for Aboriginal communities.
* Collaborate and consult across all tiers of government, and with private, community and academic/research partners to provide expert advice and guidance on Priority Reform 4.
* Prepare high-quality reports, briefs, and correspondence to inform government decision-making and respond to agency and ministerial requests.
About you
* Proven experience in service delivery, data governance or Aboriginal strategy contexts.
* Exceptional strategic thinking skills to identify risks, develop options, and deliver reform outcomes.
* Demonstrated ability to lead teams and manage complex projects with multiple stakeholders.
* Excellent communication and stakeholder engagement skills, with the ability to translate complex concepts into actionable strategies and advice for both government and community partners.
* Commitment to innovation, collaboration, and continuous improvement in public sector reform, in particular to progress the operationalisation of Aboriginal Data Sovereignty and Governance principles in NSW.
We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo to support Aboriginal communities have improved access to data, we would love to hear from you!
What we need from you
To start your journey towards becoming our Shared Data Access Service Manager please click Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
In your cover letter please share your motivation for applying for this position and your relevant skills. Please include a response to the targeted questions below. Please ensure that your response is not more than 600 words.
Targeted Questions
* Describe a time when you proposed a creative solution to a complex problem.
* In past roles, how have you successfully collaborated with a diverse range of stakeholders to arrive at an effective decision?
For any enquiries about the role please contact Gemma Tierney, Principal Policy & Reform Manager, Closing the Gap Priority Reform 4 via
Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation.
Closing Date: Tuesday, April 7th, 2026 at 10:00 am.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
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