Service administrator (north mackay)

Company

Hastings Deering (Australia) Ltd – a top 5 Caterpillar dealership worldwide, offering sales, rent, and support for Cat products. We have 3,500 employees across 23 service centres in Queensland, NT, PNG, Solomon Islands and New Caledonia.

About the role

We are seeking a highly organised and customer‐focused Service Administrator for our Mackay team on a fixed‐term contract. Monday to Friday roster. This role supports service operations and ensures a seamless experience for internal stakeholders and customers.

Benefits

• Competitive salary package with yearly reviews and benefits for health, well‐being and financial security.
• Flexible working hours for work‐life balance.
• Secure long‐term position for career growth.
• Continuous improvement initiatives and technological advancements.
• Health & wellbeing support including Employee Assistance Programme, free health checks and discounted private health insurance.
• Salary continuance insurance.

Responsibilities

• Deliver day‐to‐day administrative assistance to keep service operations running smoothly.
• Create, track and finalise work orders, job cards and related invoicing.
• Organise scheduling, process timesheets and support accurate job costing.
• Communicate with customers regarding bookings, progress updates and general enquiries.
• Maintain accurate service information and update systems consistently.
• Contribute to safety, quality and compliance standards across the service function.
• Assist with reporting tasks and broader administrative support as needed.
• Reception duties – engage customers, vendors and internal employees when visiting the facility.

Qualifications

• Previous experience in an administration role, ideally within a service, workshop or trade environment.
• Strong organisational skills with excellent attention to detail.
• Excellent communication skills and a commitment to high‐quality customer service.
• Ability to manage competing priorities and work efficiently in a fast‐paced environment.
• Proficiency with Microsoft Office Suite and general computer systems.
• Team‐focused approach with a proactive, positive attitude.

How to apply

Interested? Contact Taylor Collett – Talent Acquisition Partner. Call ************ for enquiries. Apply by contacting us directly. #J-*****-Ljbffr