Job Description
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The Aged Care Quality and Safety Commission has a unique opportunity for experienced ICT professionals to join our team in this challenging role. As a Service Desk Officer, you will be responsible for managing all inbound service requests and workflow these to the relevant team across ICT.
This is an exciting time to join our organization as we work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
As a Service Desk Officer, your key responsibilities will include capturing demand for incident resolution and service requests, supporting day-to-day operations within the commission by fulfilling requests, responding to incidents and providing support to users, escalating issues to relevant teams, internal or external, and responding to ICT enquiries by staff within the office.
Required Skills and Qualifications
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* Relevant qualifications in ICT and/or equivalent experience.
* Office365 administration experience.
* Experience with Windows 10, iPhone and Android platforms.
* Experience working in government/public sector.
* Understanding of the Commission's role as an end-to-end regulator.
Benefits
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This is a non-ongoing opportunity initially filled in a non-ongoing capacity. The salary offered will be between $80,425 - $84,980 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Others
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Appointment is conditional on successfully completing a national police check. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months. Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.