Maple Community Services is a NDIS approved Disability Service Provider that facilitates supports within Australia. We are a team of like-minded individuals working towards creating equal standards of living for people of all abilities. Whilst we are known for specialising in Mental Health and individuals with Criminal Convictions, Maple Community Services holistically caters to persons of all abilities.
Why Maple
Maple Community Services instils a progressive, fresh, and innovative workplace environment, where opportunities for creativity, individualism, and originality are plentiful. The business has just reached its fifth year of operation, making this career opening the perfect one for someone looking to join a rapidly expanding ‘scale up organisation’ and grow within the company.
Position Overview
The Support Worker / SIL (Supported Independent Living) Team Leader is responsible for overseeing the day to day operations of SIL services, ensuring high-quality support for participants in alignment with their individual NDIS plans. The role involves leading a team of support workers, promoting a person-centred approach, ensuring compliance with NDIS and organisational policies, and fostering a safe and supportive living environment.
Roles and Responsibilities
Service Delivery and Participant Support
* Oversee and coordinate the daily operations of SIL services, ensuring participants receive high-quality support tailored to their needs.
* Develop, implement, and monitor individual support plans in collaboration with participants, families, and relevant stakeholders.
* Ensure participants’ rights, dignity, and independence are upheld at all times.
* Support participants in achieving their NDIS goals, fostering skill development, and promoting community engagement.
* Ensure appropriate risk management and incident response procedures are in place and followed.
Team Leadership and Staff Management
* Lead, mentor, and supervise a team of support workers to ensure quality care and professional development.
* Conduct regular team meetings, training sessions, and performance reviews.
* Promote a positive team culture, ensuring staff adhere to company values and best practices.
* Provide guidance on complex support needs and escalate issues where necessary.
* Ensure all staff adhere to all policies and procedures.
Client support
* Assist clients with daily living activities, including personal care, meal preparation, and household tasks.
* Assist clients attending external appointments, recreational activities and accessing and utilising community resources (e.g. general medical care, shops, banks, etc.).
* Provide social and emotional support, promoting the client’s independence and participation in the community.
* Support clients in accessing activities and services in line with their care plans.
* Monitor and report changes in clients’ needs or circumstances to the Manager.
* Community participation: accompanying participants on outings, appointments and social engagements.
* Building rapport with the client.
* When required, provide prescribed medication and care to residents, in accordance with company and legislative guidelines.
Stakeholder engagement and communication
* Build and maintain positive relationships with participants, families, guardians, and external stakeholders.
* Act as a point of contact for participant-related concerns, ensuring open and effective communication.
* Liaise with allied health professionals and service providers to ensure holistic participant support.
* Advocate for participants’ needs and ensure their voices are heard in decision-making processes.
Care Planning and Documentation
* Provide support to people with disabilities using a person-centred approach.
* Follow individualised care plans to meet client needs and preferences.
* Maintain accurate and up-to-date records of client interactions, including progress notes and incident reports.
* Complete shift compliance for every shift, this includes signing in/out of shift, inputting kilometres, submitting progress notes, incident reports and any approved expenses.
* Submits completed documentation and reports on time as per company guidelines.
Health and safety
* Ensure the safety and well-being of clients during all interactions and activities.
* Adhere to organisational policies, procedures, and safe work practices.
* Identify and report risks, hazards, or incidents promptly.
* Administer medications as per training and care plans (if applicable).
* Perform the necessary duties to ensure that the visited premises and vehicles are kept clean and tidy.
* Take reasonable care to ensure no risk of harm to self and others in the workplace. This includes immediately reporting any incidents, near miss, hazards and injuries.
Professional conduct
* Represents the company in a professional manner and promotes a positive image of Maple Community Services to clients, the community and relevant stakeholders.
* Create and maintain an environment that empowers people with disabilities.
* Commitment to equality and anti-discrimination during supports.
* Be aware and sensitive to clients’ right to their own personal opinions, values, beliefs and preferences. (E.g., religion, sexual preference).
* Ability to work independently and/or within a team environment to achieve program objectives.
* Respect client confidentiality, privacy, and dignity at all times.
* Work collaboratively with team members and external service providers.
* Ability to work independently and respond to a changing work environment.
* Demonstrate knowledge and understanding of NDIS Code of Conduct guidelines from the NDIS Quality and Safeguarding Commission.
Administration
* Arrives to scheduled shifts on time.
* Participant in a rotating roster for the company’s after-hours line.
* Advises Manager of changes to their availability and absences in a timely manner.
* Attend and participate in training sessions and team meetings.
* Undertake staff development to acquire and enhance knowledge and skills relevant to the service and utilise the skills/knowledge to the standard trained.
* Provide up to date compliance documentation (E.g., NDISWSC, WWCC, First Aid & CPR. etc).
* Become familiar with and adhere to company policies and procedures.
* Use electronic systems and keep up to date.
* Record and capture all data requested.
* Organise maintenance to the house and grounds and replacement of equipment as required.
* Manage household budget, order and maintain household supplies and maintain appropriate records.
* Participate in an annual formal performance appraisal meeting which will provide a structured opportunity for you and staff to evaluate staffs’ performance.
* Complete all monthly reports in a time efficient manner such as Fire drills, Fire checks.
* Report any OH&S risks immediately to the Senior Manager or OH&S representative.
* Effectively manage and account for use of work time.
* Make sure all clients have current and up to date Support Plans, NDIS plans, Behaviour Support Plans, Protocols, Risk Assessments and Health Plans (where appropriate and applicable).
Other tasks may be assigned from time to time to meet the needs of the company. Specific actions and objectives of this role will be outlined through the goal setting and review process.
Job Type: Full-time
Pay: $38.00 – $42.00 per hour
Expected hours: 38 per week
Experience:
* Support Work: 2 years (Required)
Licence/Certification:
* Full Driver Licence (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person