Australia (Work from Office, Cavan, South Australia) – Business hours – Mon to Fri (8 X 5)DurationExperience4-6 YRSKey SkillsThis technician would need to be able to support standard Windows endpoint support.Support the manufacturing environment i.e., printers, IoT, devices, etc.Experience working in an end-user desktop support role or computer operations environment required.Providing remote technical support to users of desktop and laptop, printer etc.Configuring & troubleshooting problems related to Operating System and Office Applications.Handling VIP and escalation calls.Interacting with senior users to understand the requirements.Perform direct hands-on problem resolution and escalation management for end-users.Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.Extensive diagnostic information gathering, troubleshooting, problem analysis, and resolution.Investigation and resolution of issues may also include performance monitoring.Good experience with Microsoft products, MAC OS, iOS, and Networking Knowledge.Desired SkillsSAP Business One Support and Administration.Experience with ticketing tools – Fresh Service etc.If you are interested in this position please share your updated resume at rajat.singh@esolglobal.comAlso please fill the details:Nationality:Visa:Total Years of Experience:Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionInformation TechnologyIndustriesIT Services and IT Consulting
#J-18808-Ljbffr