Overview
* Full Time Role with Market Leading Tank Manufacturer
* Be part of a large multinational company
The Role
We are seeking a Customer Contact Officer to join our team based at Smithfield, NSW.
Reporting to the Service Manager, your main responsibilities will be:
* Effectively manage email and phone enquiries for new, existing and potential customers
* Triaging customer queries and forwarding to the correct team for action
* Develop business relationships with customers being diligent, helpful and friendly
* Ensure that Kingspan is presented in a professional manner in written and verbal communications
* Handling the concerns of the people who buy the company's products or services
* Working to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings
* Provide administrative support as required.
About You
* Experience in Customer Service
* Professional and courteous manner.
* Effective team member
* Must be able to quickly acquire and maintain product knowledge
* Ability to work collaboratively to achieve required outcomes.
* Highly developed communication skills; both written and verbal.
* Strong attention to detail and time management skills
About Us
Kingspan Water & Energy Pty Limited is a market leader in water storage, rainwater harvesting, and wastewater treatment solutions. We manufacture, deliver, and install our range of innovative products to residential, commercial, and rural clients across the country.
In Australia, we have sites in Sydney, Melbourne, Deniliquin, Brisbane, and Perth. Globally, we are part of the Kingspan Group, a world leader in high-performance insulation and building products. Our mission is to accelerate a net zero emissions future with the well-being of people and the planet at its heart.
What's in it for you
* Free parking on site
* Growing, successful business
* Great benefits including employee shopping discounts
* Monthly site BBQ
* Employee reward and recognition program
* Company uniform
* Paid parental leave
* Employee Assistance Program
The recruitment processes
Shortlisted applicants may be required to:
* provide information for background checks
* be eligible to live and work in Australia legally
* undertake a pre-employment urine drug and alcohol test
* undertake a pre-employment medical assessment relative to their position
Due to the large number of applications expected, only candidates who are shortlisted will be contacted directly by our People & Culture team. We thank everyone in advance for applying.
Kingspan encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disability.
#J-18808-Ljbffr