Drive excellence in service delivery and compliance
About Us
Lutheran Services is a not-for-profit organisation dedicated to delivering high-quality aged care, community services, and retirement living across Queensland. Our values-driven approach ensures that our clients receive the best care and support in a safe, respectful, and empowering environment. We have a strong workforce of over 2000 people that makes a difference to the lives of many people every day. They bring our vision to life – helping those we serve to pursue the lives they hope for and enable the communities we are part of to thrive.
About The Role
Across our urban and regional Queensland services, our team of Quality & Accreditation Partners work at all levels across local services, department leads, and corporate support service staff, to provide practical outcomes to the business in the areas of quality processes, compliance, and safety. Based in Lutheran Services support centre (Milton) working 2.5 days per week, you must have the ability to travel to one of our regional aged care facilities 5 days per month – costs will be covered, either driving or flying. This is a part-time role, working 5 days per fortnight.
Role
This role focuses on implementation and compliance at site level to maintain consistent best-practice quality systems and improvements, including but not limited to:
Support on-site teams to understand regulatory frameworkLead coordination of all accreditations and external auditsHave input into site investigations when requiredSupport sites with development, monitoring and review of proceduresConduct internal auditingSupport sites to comply with report recommendationsEnsure compliance with Service Level AgreementBuild strong relationships with Site Managers and teams.About You
Experience in a similar role in quality, auditing or managementExperience within the Aged Care or Health industry, or clinicians who have an interest in moving into a quality role (highly desirable)Ability to understand legislation compliance such as the Aged Care Quality Safety Standards or NDIS Quality StandardsHigh level of communication, interpersonal skills and strong stakeholder engagementHigh level critical thinking, analytical data trend analysis and problem-solving skillsStrong written and verbal communication skills.What We Offer
The opportunity to be part of a respected Not for Profit OrganisationExcellent remuneration package including access to salary packagingAccess to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliancesMembership to our full-service Employee Assistance Program, including professional, lifestyle and wellness supportLearning and professional development opportunitiesTo apply for this position please attach your resume and answer the below questions. To view a copy of the position description please click here.
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