Job Description
* Casual (multiple positions)
* $48.79 per hour
* Join the City Lifestyle team
Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
The Administration and Customer Support Officer role supports the smooth running of a community facility through efficient administration, responsive customer service, and hands‐on operational support. It involves managing bookings, handling customer enquiries and supporting the day‐to‐day operations of the facility.
What you'll be doing
* Manage appropriate systems to ensure effective and efficient day‐to‐day administration including general correspondence, purchasing, document management, collation of data and reports.
* Administer the Centre's booking system, including point of contact enquiries, maintenance and adherence of the booking system and administration of accounting processes.
* Ensure effective and efficient day‐to‐day operation of the Community Centre as per the Centre Operations Manual.
* Ensure the centre is maintained and well presented to a high standard and any maintenance and cleaning issues are dealt with promptly through liaison with the Council's Facilities Management Team.
* Manage customer service requests, complaints, general enquiries and transactions.
The skills and experience you'll bring to the role
* Ability to make sound judgement concerning the day‐to‐day performance of the functions required for the effective operation of customer service within the Community Facilities and in accordance with the authority of this position.
* Making sound judgement on potentially hostile situations, guidance and advice is available.
* Proven ability to deliver high‐level administrative support in a busy and dynamic environment, including proficiency in managing correspondence, records, scheduling, and reporting.
* Demonstrated commitment to providing professional, courteous, and responsive customer service to both internal and external stakeholders, with the ability to manage complex or sensitive inquiries effectively.
* Proven ability to manage competing priorities, meet deadlines, and work independently with minimal supervision.
* Demonstrated ability to work collaboratively within a team environment, supporting colleagues and contributing to a positive workplace culture.
Required Certifications & Qualifications
* A nationally recognised Certificate in a related discipline (Administration or Customer Service) or relevant experience.
Why Hume City Council?
A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values.
We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package, professional development opportunities, and a supportive work environment.
A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
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