Contact Centre Sales Agent - Reservations Team
Based in our St Leonards office, Hamilton Island is seeking a motivated Contact Centre Sales Agent to join our Reservations Team.
We strive for Service, Excellence, Environment, Team, and Safety. Our mission is to create extraordinary island experiences for our employees, guests, and community.
Your Benefits
* A supportive team environment and work culture
* Flexible working arrangements with the option of hybrid working
* Convenient modern offices near public transport
* A free on-site gym and subsidised fitness classes
* Discounted accommodation, tours, and dining on Hamilton Island
Your Role
Hamilton Island Contact Centre Sales Agents are responsible for accommodation, package tours and ancillary sales via phone, email, online chat within a contact centre environment. The primary goal is to provide customers with expert advice regarding accommodation and ancillary services on Hamilton Island, tailoring a unique experience for each guest.
Key responsibilities include:
* Efficiently convert and process booking enquiries through phone, email, and live chat from prospective and existing guests via direct and trade channels
* Qualify guests and use your expert knowledge to provide advice and personal recommendations on a variety of accommodation rates and packages, including tours, activities, and dining
* Provide accurate quotes to guests, follow up on sales leads, and confirm bookings to increase conversion
* Focus on call conversion and other sales-based KPIs to maximise revenue and achieve personal sales targets
* BUILD AND MAINTAIN STRONG BUSINESS RELATIONSHIPS WITH OUR TRADE PARTNERS
* Communicate special guest requests to our Front Office, Housekeeping, Tour Desk, or other teams to create an extraordinary guest experience on the island
* Maintain excellent knowledge of island developments, rates, specials, and on-island activities to provide customers with up-to-date information on Hamilton Island
* Assist other Contact Centre teams with administration overflow or any ad hoc duties as required by a Team Leader or Manager
About You
To succeed in this role, you'll bring a strong background in sales and customer service, with a proven record of achieving targets and KPIs. With your communication skills and attention to detail, you're ready to shape unique guest experiences that support our business objectives.
Your qualifications and experience include:
* Tertiary Travel qualification (Desirable)
* Minimum 1 year experience in a sales-based travel industry role (Essential)
* Contact/Call Centre experience (Desirable)
You possess the following skills and attributes:
* Sales driven with a strong history of achieving targets and KPIs in a sales-based environment
* Strong written and verbal communication skills both in person and over the phone
* Excellent attention to detail
* Proficiency with Microsoft systems (Outlook, Word, Excel) and aptitude for learning new systems
* Flexible and adaptable within an ever-changing environment
* Ability to work under pressure
* Strong customer service and sales focus
* Able to work independently and as part of a team
* Friendly, personable, and approachable
HAMILTON ISLAND OFFERS AN AMAZING CAREER OPPORTUNITY.