Job Opportunity
The ICT Support Officer position is available in a dynamic environment where technology plays a vital role. This role involves providing technical assistance and support to employees across the business.
Main Responsibilities:
* Answer incoming support calls and provide resolution within Service Level Agreements using our call logging system.
* User administration, support, and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams, and other applications.
* Desktop and Laptop Standard Operating Environment deployment, support, and repair.
* Administration and support of various peripheral devices.
* Handheld Device deployment and support (including smartphones and other IOS devices).
* Application installation, upgrades, configuration, and support.
* Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN).
* Organising warranty and repairs for faulty devices.
* Purchasing, stock, and asset management using our asset management system.
About You:
You should have excellent communication skills and an exceptional customer service flair. Additionally, you should have strong administration and troubleshooting skills across Windows 10/11, prior SOE deployment experience, prior handheld device experience, IP Telephony administration, Windows Server, and Microsoft Office 365 basic administration and support experience.
Requirements:
* Australian citizen or resident.
* Relevant qualifications or certifications in IT or a related field.
* Strong technical knowledge of Microsoft operating systems and applications.
* Excellent problem-solving and analytical skills.
* Ability to work autonomously and as part of a team.
* Good communication and interpersonal skills.