Job Title: Junior It Technician
We are seeking a highly skilled and motivated Junior IT Technician to join our team. As a Junior IT Technician, you will be responsible for providing technical support to customers, identifying and troubleshooting hardware failures, and supporting various operating systems.
About the Role:
* You will utilize custom monitoring software and internal ticketing systems to provide exceptional customer support.
* Identify and troubleshoot simple hardware failures on servers, including the replacement of failed hardware components.
* Troubleshoot Operating System storage issues, including file system, disk management, and RAID technologies.
* Support Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMWare ESX Server.
* Perform simple operating system administration, including troubleshooting login, password, and connectivity issues.
* Troubleshoot simple local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
* Complete troubleshooting, configuration, and replacement of network device hardware, including access and aggregation switches, firewalls, load-balancers, and security appliances.
* Complete troubleshooting, configuration, and replacement of storage devices, including DAS and NAS arrays.
* Complete customer configuration maintenances, including hardware modification, operating system installation, mounting of devices within cabinets, and completion of all cabling needs required.
* Troubleshoot copper and fiber cabling, including initial installation testing, as well as connectivity issues with previously deployed copper or fiber cabling.
* Provide technical communication relating to customer configurations in a concise, professional manner.
* Adhere to company security policies and procedures, including health and safety and local governing requirements as directed.
* Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.
About You:
To be successful in this role, you should have excellent problem-solving skills, strong analytical thinking, and the ability to communicate effectively with customers and colleagues.
What We Offer:
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.
How to Apply:
If you are a motivated and detail-oriented individual who is passionate about technology, please submit your application for this exciting opportunity.