PERA is a retailer of luggage, backpacks, wallets, handbags, and travel accessories.
With an extensive online shop and over 32 stores across Australia, it is an independent specialist retailer with some of the world’s best and most trusted brands, such as ACE, American Tourister, BRIC'S, Delsey, Echolac, Hedgren, High Sierra, Lojel, Pierre Cardin, Samsonite, Tosca, Thule, and Victorinox, to name a few.
Responsibilities:
1. Manage all store functions including staffing, scheduling, training, inventory, visual presentation, customer service, point-of-sale, and overall store operations.
2. Perform proactive and professional sales services to customers.
3. Lead, motivate, train, and coach the store team to optimize sales performance and achieve sales goals.
4. Manage store operations and stock inventory.
5. Handle Head Office communications, including emails, and produce weekly sales reports.
6. Collaborate with marketing, merchandising, and other internal teams for store activities, sales promotions, seasonal launches, etc.
7. Organize staff rosters on a monthly basis.
8. Interview potential staff and submit appraisals to Head Office.
Requirements:
* Tertiary education or above.
* At least 5 years of experience with Bags and Luggage, including a minimum of 2 years managing a store independently, along with indirect sales or service experience in retail.
* Customer-oriented with a strong focus on delivering excellent customer service.
* Strong leadership, interpersonal, and people management skills.
* Adaptable to change with good problem-solving abilities.
* Strong commercial and marketing sense, with good analytical and numeric skills.
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Salary, number of applicants, skills match.
Your application will include the following questions:
* Do you have customer service experience?
* Which statement best describes your right to work in Australia?
* How many years of people management experience do you have?
* How many years' experience do you have as a store manager?
* Do you have sales experience?
* Do you have experience using point of sale (POS) software?
* Do you have experience preparing work rosters?
To help expedite the process, please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
What can I earn as a Retail Store Manager?
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