This is a Switchboard Operator - Telephonist (Level 2) - Concord role with NSW Health based in Sydney, NSW, AU NSW Health Role Seniority - junior More about the Switchboard Operator - Telephonist (Level 2) - Concord role at NSW Health Employment Type: Temporary Part Time 20 hours per week (up to 6 months) Position Classification: Telephonist Level 2 Remuneration: $34.37 - $35.77 per hour plus Annual Leave Loading Superannuation Hours Per Week: 20 Requisition ID: REQ619533 In Sydney Local Health District our vision is Excellence in health and healthcare for all. You will be working in an innovative district that celebrates and invests in the ideas of staff, values people and offers life-long careers. Join the team at one of the leading public health organisations in Australia! About The Role Concord Repatriation General Hospital has a well-earned reputation for excellence in healthcare for over 70 years. Building on its proud heritage of caring for the Veteran community, the hospital now services the local communities of Concord, Strathfield, Burwood and beyond. Telephony, paging and clerical support. Maintain a positive, helpful and co-operative manner in compliance with the hospital's value of good customer service Respond and direct calls within a professional and timely manner Comply with privacy and confidentiality legislation and policy in the provision of information to callers. For more information, please view the Position Description Ideal Candidate Articulate and personable communication skills in English both written and oral. Proven ability to learn, or experience in the use of the switchboard operator console. Ability to calmly and efficiently execute emergency procedures. Benefits and Perks! Paid Parental Leave & Annual Leave loading Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus Access to free courses, qualifications and coaching via Sydney Education Access to confidential EAP counselling for staff and their families Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals. The ability to use the Concord Hospital Staff Gym For more information about other benefits, please visit SLHD Benefits This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. Working for Sydney Local Health District - NSW Health This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy (PD2024_015). SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: https://www.steppingup.health.nsw.gov.au/ Sydney Local Health District is committed to implementing the Child Safe Standards. For more information about SLHD please visit ‘Working with Us’ To further connect with us, check us out on LinkedIn For enquiries, please contact Shivani Seth on 02 9767 7813 or via email at shivani.seth@health.nsw.gov.au Join the team enriching health in millions of ways every day, apply now! Applications Close: 5 January 2026 For Applicant Support and Information, visit ‘Applicant Information’ Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing telephony support Responding to calls Complying with privacy legislation Key Strengths ️ Articulate communication skills Switchboard operation Emergency procedure execution Why NSW Health is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Health not with Hatch.