About Us At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. About the Opportunity As an Area Director, you will be required to report to the buildings you manage each day and be responsible and accountable for the overall profitability and return on investment of each building in your area. The role is also responsible for providing strategic, cross-functional support for the Pacific GM to ensure the successful execution of business priorities across the territory and region. In addition, you will be the owner of the member experience within your portfolio and responsible for ensuring we are meeting our members’ needs, our WeWork global standards, and targets on member experience satisfaction, as well as, retaining our members. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following: To oversee the business for the market to support the Pacific GM Establish and maintain consistently high standards for member service across all locations within the market, measured through portfolio and building-level NPS. Foster a market-wide culture that prioritizes member satisfaction and service excellence in all interactions and operations. Be ultimately responsible for performance of local community team and for local organizational health Help manage the overall P&L responsibility for the market Build and grow the WeWork brand through events, public relations efforts, brand awareness, and local specialized support Be the voice of your local markets internally and partner with key functions such as real estate, finance, IT, digital, HR, development, sales marketing, and communications to grow the WeWork community Navigate local regulatory status and work with legal on government relations Coordinate with communications Be the local spokesperson for press Build and manage high level relationships and partnerships within the market Partner with HQ to manage vendor relationships Lead the Community Management teams in your markets to achieve the following: Create a collaborative community environment amongst our members through events and personal introductions Ensure that buildings are fully operational and processes are running smoothly Manage sales process and churn Set the tone for the team, demand performance, and drive results while also growing the next generation of leaders in the market Manage all KPIs for the market Core alignment with the company mission and values Mentor multiple teams in several locations to reach Community goals and execute on all objectives If required, serve as a director for entities within Australia territory including attending board meetings and approving financial filings while aligned with WeWork’s overall strategy As part of overseeing the market, some travel to different locations within Australia may be necessary About You BA / BS or equivalent in Business, Marketing, Hospitality or other related degree MBA preferred Minimum 10 years experience in hospitality, marketing, retail, startups, consulting or related experience with strong operational focus Entrepreneurial experience is a plus P&L experience required Managed organizations of 30 people Experience managing sales and building high visibility brands a plus Experience in real estate, facilities management or retail a plus Passion and understanding for entrepreneurial communities Thrive in a fast paced environment while maintaining excellent attention to detail Strong communication, organization and project management skills Assertive and have a strong drive to develop those around you, being an inspirational leader Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Strong operations background Proven experience with Business scaling a plus Experience in planning strategic growth Critical Competencies for Success Do’er: You do what you love Credibility is earned at WeWork through execution and getting things You are able to get into the details and deliver results under highest expectations on time and Be ready to get hands-on with all aspects of the daily The buck stops with you. Pragmatism and outcomes orientation are valued and lead to Exceptional organizational and multitasking You thrive in a fast-paced Solution-centric: You have the flexibility to think outside the box and challenge conventional approaches. We don't do everything the traditional way, and are always looking to innovate and push the boundaries of the flexible workspace industry to create a better experience and more value for our members in the Australian market. You have the ability to foresee and identify needs of the members and the local Australian market, proactively developing practical solutions and strategies to ensure their success and satisfaction. You take an innovator and creator’s approach to any issues that may arise, developing solutions that positively impact member experience and operational efficiency. Collaborator: There is no room for “I” at every role and individual is in the organization to serve We. Builds trust across the organization by being a good listener and inclusively soliciting input. You are open to new and innovative You must present well and communicate clearly and effectively to upper management and internal You’re willing to adjust course when appropriate new ideas or objections are You love working with people Life at WeWork Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.